General Questions
What services does Derlink Solutions offer?
Derlink Solutions specializes in mobile phone and laptop repairs, as well as selling a wide range of accessories for both. Our repair services include screen replacements, battery replacements, water damage repair, software issues, hardware upgrades, and much more. We service all major brands of mobile phones and laptops.
Where is Derlink Solutions located?
We are located at Shop No. A13, Dubai Merchant Mall, Opposite RNG Plaza, along Ronald Ngala Street, Nairobi, Kenya.
What are your business hours?
Our business hours are:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: Closed
Do I need an appointment for repair services?
While we welcome walk-ins, we recommend calling ahead for complex repairs to ensure we have the necessary parts and time available. For simple repairs like screen replacements, no appointment is necessary.
What payment methods do you accept?
We accept cash, M-Pesa, and major credit/debit cards.
Mobile Phone Repair Questions
How long does it take to repair a mobile phone?
The repair time depends on the specific issue and the availability of parts. Many common repairs, such as screen replacements, can be completed within 1-2 hours. More complex issues might take 24-48 hours. We'll provide you with an estimated timeframe when you bring in your device.
Do you repair all brands of mobile phones?
Yes, we repair all major brands including iPhone, Samsung, Huawei, Xiaomi, Oppo, Tecno, Infinix, and many more.
Can you recover data from my damaged phone?
In many cases, yes. Our technicians are skilled in data recovery techniques. However, success depends on the extent of the damage. We'll assess your device and let you know what's possible.
Do you use original parts for repairs?
We use high-quality parts that are compatible with your device. For certain brands and models, we can provide original manufacturer parts upon request, though these may come at a higher cost.
What should I do if my phone gets wet?
If your phone gets wet, turn it off immediately and bring it to us as soon as possible. Do not try to turn it on or charge it, as this can cause further damage. Also, avoid using rice as a drying method, as this can introduce dust and starch into your device.
Do you offer a warranty on mobile phone repairs?
Yes, all our mobile phone repairs come with a warranty. The specific warranty period depends on the type of repair, and we'll provide you with all the details before the repair begins.
Laptop Repair Questions
What types of laptop issues can you fix?
We can fix a wide range of laptop issues, including screen replacements, keyboard replacements, battery replacements, hardware upgrades (RAM, SSD), virus removal, software issues, motherboard repairs, and more.
How long does laptop repair take?
Simple repairs like RAM upgrades or software fixes can often be completed on the same day. More complex repairs, such as motherboard issues or screen replacements, might take 2-3 business days, depending on parts availability.
Do you repair all brands of laptops?
Yes, we repair all major laptop brands including HP, Dell, Lenovo, Acer, Asus, Apple MacBook, Toshiba, and many more.
Can you upgrade my laptop's performance?
Yes, we offer various upgrade services to improve your laptop's performance, such as increasing RAM, replacing traditional hard drives with faster SSDs, and optimizing software configurations.
Do you offer data backup services before repair?
Yes, we can back up your important data before beginning any repair work. This service may incur an additional fee depending on the amount of data.
What if my laptop is not repairable?
If your laptop cannot be repaired economically, we'll explain the situation and provide recommendations for replacement options. We can also offer data recovery services to retrieve your important files.
Accessories Questions
What types of accessories do you sell?
We sell a wide range of accessories for both mobile phones and laptops, including:
- Protective cases and covers
- Screen protectors
- Chargers and cables
- Power banks
- Headphones and earbuds
- Bluetooth speakers
- Memory cards
- Laptop bags and sleeves
- External hard drives
- And much more
Do you have accessories for all phone and laptop models?
We stock accessories for most popular models. If we don't have what you're looking for in stock, we can often order it for you.
Do you offer a warranty on accessories?
Yes, all accessories purchased from Derlink Solutions come with a warranty. The warranty period varies by product, and we'll provide you with the specific details at the time of purchase.
Can I return accessories if they don't fit my device?
Yes, unused accessories in original packaging can be returned within 7 days of purchase, provided they are in resalable condition.
Warranty and Pricing Questions
What does your repair warranty cover?
Our warranty covers defects in parts and workmanship related to the specific repair we performed. It does not cover subsequent damage from drops, water exposure, or other accidents.
How do I know if my device is still under warranty?
We provide a warranty card or receipt with every repair that indicates the warranty period. You can also contact us with your repair details, and we'll check our records.
How are your repair prices determined?
Our repair prices are based on the cost of parts, the complexity of the repair, and the time required. We strive to offer competitive pricing without compromising on quality.
Do you offer any discounts?
We occasionally run promotions and discounts. Follow us on social media or sign up for our newsletter to stay informed about special offers.
Do you provide free diagnostics?
Yes, we offer free diagnostics to identify the issue with your device. You'll only pay if you proceed with the repair.
